Another 10 months have gone by since our last post on this theme. A lot of progress has been made: our business has grown, we leased some office space, and we have been adding staff. We have also implemented new technology to ensure that our client and company information is well protected, encrypted, and reliably archived and available wherever and whenever we need it. Most importantly, we have spent many hours honing our consulting methodology, developing more consistent client facing processes, and have invested in our own education both in the consulting realm as well as in the industries in which we serve our clients.
Over the next 6 months we will be placing a renewed emphasis on service excellence. Besides the relationships we develop and maintain and the friendships we build, nothing is more important to us than being consistently excellent in how we deliver service to our clients. Our goal is 100% client satisfaction and over the next half year we will be designing some new internal processes as well as some client facing ones to aid us in this objective.
In terms of branding, every few weeks we have added new functionality at our website (www.CoveHill.com). Our blog posts have become more frequent (www.CoveHill.com/blog) and over the next 3 months we will add more content explaining our business approach and methodology.
I would also like to take this opportunity to thank our clients for their trust and for the opportunities they have provided us over the last year and a half. Additionally I would like to thank Trevor Stone for being a great business partner and friend.
All the best to everyone, and enjoy the holiday weekend.
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